Why Modern Banking Technology Is Failing Customers in 2025

The Error Message That Says It All

"This part of our site isn't working right now."

This single error message encapsulates everything wrong with digital banking today. I'm sharing my experience not because I expect resolution (Chase's phone support made clear that won't happen), but because major financial institutions need to confront their systemic failures before more customers walk away.

https://www.reddit.com/r/Chase/comments/wm9ty1/this_part_of_our_site_isnt_working_right_now/?rdt=43083

The Unacceptable Reality

Technical Failures

• Desktop platforms fail randomly despite "24/7 access" promises

• Mobile apps get priority while core web functionality decays

Support Breakdowns

• Agents lack technical training on known issues

• Documented solutions (app resets, account link checks) are ignored

• No case numbers or proper escalation paths offered

What This Costs the Industry

Every time banks:
→ Ignore documented fixes
→ Provide incompetent phone support
→ Force mobile workarounds

...they erode what little trust remains in legacy banking institutions.

A Warning to Banking Institutions

1. Fix browser access - Stop neglecting desktop users

2. Train staff properly - On actual technical solutions

3. Be transparent - Public status pages for outages

4. Respect customer time - No more deflection tactics

The Path Forward

I'm sharing this publicly because internal complaint channels have proven worthless. The next step isn't more complaints - it's taking my business to institutions that respect all customers, not just mobile users.

Final Message: Fix your systems, or keep losing customers to competitors who understand basic web functionality shouldn't be a luxury in 2025.

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