Outsourced Call Centers
A Source of Customer Frustration
In a recent forum post,
users expressed frustration over companies outsourcing their call centers to countries like India and the Philippines.
They highlighted issues with communication barriers and inadequate problem resolution, which often leads to more frustration for both customers and employees.
The dissatisfaction stems from the inability to understand the customer service agents and the inefficiency of the support provided.
This sentiment resonates with many who feel that companies prioritize cost-cutting over quality customer service.
Read more here: Reddit Rant
Here are the top companies I know who do this:
Feel free to share your call center experiences in the comments below!